Reference

Read These Terms Before You Open an Account

These terms set out what you agree to when you use 1winn — how your account works, what we expect from you, and what you can expect from us.

Applies to all account holdersCovers bKash, Nagad, Rocket transactionsSubject to local law and eligible regionsUpdated terms take effect on publication
1winn Read These Terms Before You Open an Account
HOW WE HANDLE ACCOUNTS

Switch On to How We Manage Your Account Data

We handle account data with clear internal rules on what we store, how long we keep it, and who can access it. Your payment details — including wallet identifiers linked to bKash, Nagad or Rocket — are stored only for as long as needed to process transactions and meet our verification obligations. You have the right to request a copy of your stored data or ask us to correct inaccurate records by contacting support from your registered account.

Data Retention

We keep transaction records and account activity logs for the period required by our operational policy. You can request a summary via the account message centre.

Account Security

Your account is protected by a login OTP sent to your registered mobile number. Never share your OTP or password with anyone, including support staff.

Correction Requests

If your account holds inaccurate information — name, phone number or wallet details — contact support with proof and we will update the record promptly.

Who to Contact

For any data, terms or access query, contact us through live chat or email from your registered address. We do not act on requests from unverified contacts.

CONTACT OUR TEAM

Reach Us With Any Terms Question

If any part of these terms is unclear, or you need to raise a concern about your account or a transaction — whether that involves a bKash deposit, a Nagad transfer or a Rocket payment — our support team is here to help. Reach us through live chat, email or your account message centre. We respond to terms-related queries as a priority.

Team online

Live Chat

Open the chat window from your account dashboard. Use this for quick questions about account rules, transaction terms or access eligibility.

Email Support

Send your query to our support address from your registered email. Useful for detailed terms disputes or formal requests about your account.

Account Message Centre

Log in and use the in-account messaging tab for any terms-related correspondence. All messages are recorded and linked to your account history.

Browse Common Questions About These Terms

These are the questions we get most often about our terms and conditions. If yours is not listed here, reach us through the support channels above.

Access and eligibility depend on your local law and the regions where 1winn operates. Check whether using this service is permitted under the laws that apply to you before opening an account.

Updated terms take effect on the date they are published on this page. If you continue using your account after that date, you are considered to have accepted the revised terms in full.

Yes. Every deposit and withdrawal processed through bKash, Nagad or Rocket is subject to these terms, including the verification steps we apply before releasing funds to your wallet.

Raise a dispute through the account message centre or by emailing support from your registered address. We review the transaction record and respond with our findings within the timeframe stated in our dispute policy.

Yes. Contact support from your registered account and request a data summary. We will confirm what records we hold and provide them in line with our data retention policy.

Contact our support team through live chat or the account message centre. We will confirm the closure process, settle any pending transaction, and confirm when your account has been deactivated.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.